الشحن
Last updated: 7 August 2026
This policy explains how Namorra delivers online orders. It should be read with our Return & Refund Policy and Terms of Service.
1. Shipping destinations
Available shipping destinations are shown during checkout. If a destination cannot be selected, we are unable to accept an order for delivery there at that time.
Delivery services, prices and availability may vary by destination, item and order. The options shown at checkout apply to the order you are placing.
2. Delivery options and estimates
- Standard delivery: estimated at 4–9 business days.
- Express delivery: estimated at 2–3 business days for eligible orders only.
Express eligibility is determined by the items, destination and services available at checkout. If express delivery is not displayed, it is not available for that order.
Business days are Monday to Friday, excluding applicable public holidays. Delivery estimates begin when the order is confirmed and may be affected by order verification, the destination, carrier operations, customs procedures, severe weather, public holidays and other events outside reasonable control.
These timeframes are estimates, not guaranteed delivery dates, unless we expressly agree a fixed date with you. They do not limit any right you may have if goods are not delivered within an agreed period or within the period required by applicable law.
3. Order confirmation and dispatch
Placing an order does not itself guarantee acceptance. We may need to verify payment, delivery details, product availability or information relevant to fraud prevention. Our Terms of Service explain when a contract is formed and the circumstances in which an order may be declined or cancelled.
Where tracking is available, tracking details will be provided after dispatch. Tracking events can take time to appear or update and are controlled by the delivery service.
4. Delivery address
Please check the delivery name, address and contact details carefully before placing an order. If you notice an error, Please use our Contact Form. We will try to help, but we cannot guarantee that an address can be changed after an order has entered the dispatch process.
If an order cannot be delivered because the information supplied was incomplete or incorrect, or because delivery was not accepted or collected, the parcel may be returned. Where permitted by law, reasonable additional delivery costs may be payable before it is sent again. This does not affect rights that apply where the failure was caused by us or by a delivery service acting on our behalf.
5. Delays
Occasional delays can occur. A delay does not automatically entitle either party to compensation, but we will provide the remedies required by applicable law.
If an agreed delivery date was essential and is missed, or if delivery is otherwise late, you may have the right to cancel in the circumstances set out by law. In other cases, you may be entitled to require delivery within an appropriate additional period and to cancel if that period is missed. If you are concerned about a delay, Please use our Contact Form.
6. Lost, damaged or incomplete deliveries
Goods remain at Namorra’s risk until they come into the physical possession of you or a person you identify to receive them. If you independently commission a carrier that we did not offer, risk may pass when the goods are delivered to that carrier, as provided by law.
If tracking shows delivery but the parcel has not been received, or if the parcel arrives damaged or incomplete, check the delivery location and ask other members of the household or building where appropriate, then notify us promptly. Keep the packaging and provide photographs or other reasonable information if requested so that we can investigate. Please use our Contact Form.
We may verify delivery records and other relevant evidence before providing a remedy. Valid claims will be handled in accordance with the Return & Refund Policy and applicable law. We may refuse claims that are fraudulent, duplicated or unsupported after reasonable investigation.
7. Customs, duties and taxes
For international orders, customs procedures may affect delivery timing. Taxes, duties and other charges collected by Namorra will be shown during checkout where applicable. If a destination authority lawfully imposes an import charge that was not collected at checkout, the recipient may be responsible for that charge, unless the order terms or applicable law provide otherwise.
We cannot guarantee customs-clearance times and do not control decisions made by border or customs authorities. We will not exclude responsibility where the law makes us responsible.
8. Cancellations and returns
If you wish to cancel before dispatch, contact us promptly. We will try to stop the order, but this may not be possible once dispatch has begun. If it has already been dispatched, the Return & Refund Policy explains the cancellation and returns process, including any applicable return-postage responsibility.
9. Contact
For help with delivery, tracking, an address issue or a missing or damaged parcel, Please use our Contact Form.