One black teddy fleece hoodie with a front cuddle pouch and two zipped hand pockets.
Black
Earn 15% in store credit for your next order
Delivery options and eligibility are confirmed at checkout.
Two things to check before you choose: the hoodie on you, and the pouch for your pet.
Compare the measurements with a hoodie you already own. Measure it flat from underarm to underarm.
| Hoodie size | Flat chest | Length |
|---|---|---|
| S | 57.5 | 66 |
| M | 60 | 67 |
| L | 62.5 | 68 |
| XL | 65 | 69 |
| XXL | 67.5 | 70 |
Measurements in centimetres. Allow 2 to 3 cm variation.
For seated cuddles, support your pet from underneath. The garment size does not tell you the internal pouch size.
Ask about pet fit ↗One black Pet Cuddle Hoodie.
One black Pet Cuddle Hoodie in your chosen size. A blanket and extra liner are not included.
The use shown here is for seated cuddles with your pet supported from underneath. We do not have a verified carrying weight limit.
Follow the care label supplied with the garment. Contact us if you need the exact washing instructions before ordering.
Lay a hoodie you like flat. Measure straight across the chest from one underarm seam to the other.
| Size | Flat width | Length |
|---|---|---|
| S | 57.5 cm | 66 cm |
| M | 60 cm | 67 cm |
| L | 62.5 cm | 68 cm |
| XL | 65 cm | 69 cm |
| XXL | 67.5 cm | 70 cm |
Garment measurements can vary by 2 to 3 cm.
For sofa time, sit with your cat and support their weight from underneath.
Hoodie size and pet fit are separate. Ask us for the internal pouch measurements before ordering.
For a fit question, email support@namorra.com.
Available delivery options are shown at checkout.
Delivery information · Returns policy
support@namorra.com
Last updated: 19 October 2026
We want every Namorra purchase to be handled fairly and clearly. This policy explains how cancellations, returns, refunds and statutory remedies work for orders placed through our online store. Nothing in this policy limits any rights that cannot lawfully be excluded.
1. Starting a return or cancellation
Please contact us before sending any item back so that we can identify the order, assess the request and provide the correct return instructions. Please use our Contact Form.
Please include your order number, the item concerned, the reason for the request and any photographs or other information reasonably needed to understand the issue. Submitting a request starts the returns process. Where a return is eligible, we will approve it and provide the return address and instructions. The return address is not published and will be supplied only after the request has been reviewed and approved.
Please do not send an item to an address shown on its original parcel or to any other address unless we have provided that address for the return. Using the approved route helps prevent delay or loss. A valid statutory cancellation takes effect when it is clearly communicated within the applicable period; our return-authorisation process does not reduce your statutory rights.
2. Change-of-mind cancellations
If you are a UK consumer, you generally have the right to cancel an eligible online purchase without giving a reason. The cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate instalments, the period normally runs from receipt of the final item or instalment.
To exercise this right, send us a clear statement that you are cancelling before the cancellation period ends. You may use the Contact Form and state: “I hereby give notice that I cancel my contract for the following goods”, followed by the product, order number, order date, receipt date, your name and your delivery address. You do not have to use this wording, provided your decision to cancel is clear.
After notifying us, you must send the goods back without undue delay and no later than 14 days after the day you notified us. Unless we agree otherwise or the law requires us to bear the cost, you are responsible for the direct cost of returning a change-of-mind item. We recommend using a service that provides suitable proof of dispatch.
3. Change-of-mind return condition
You may inspect and handle goods only to the extent reasonably permitted in a shop to establish their nature, characteristics and functioning. Please return all parts, accessories, instructions and included items, with the original packaging where reasonably possible.
Where permitted by law, we may reduce the refund to reflect any loss in value caused by handling beyond what was necessary. We may also decline a return that is not covered by a statutory or other agreed right. We will assess each request reasonably and will not restrict rights provided by law.
4. Items excluded from change-of-mind cancellation
The statutory change-of-mind right does not apply to certain goods, including where applicable:
goods made to your specifications or clearly personalised;
goods liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
sealed audio, video or software products once unsealed;
newspapers, periodicals or magazines, other than subscriptions; and
goods that become inseparably mixed with other items after delivery.
These exclusions apply only where the law permits. They do not remove your rights if an item is faulty, not as described or otherwise fails to conform to the contract.
5. Faulty, damaged, incorrect or misdescribed goods
Goods must be of satisfactory quality, fit for their usual or agreed purpose and match their description. If an item arrives damaged, is incorrect, develops a fault or does not match its description, notify us as soon as reasonably possible. We may ask for photographs, video, packaging information or another reasonable form of evidence before deciding the appropriate remedy.
Where the Consumer Rights Act 2015 applies, you may have a short-term right to reject non-conforming goods during the applicable 30-day period. After that period, or where you choose not to reject, you may be entitled to a repair or replacement and, in the circumstances provided by law, a price reduction or final right to reject. The available remedy depends on the nature and timing of the issue and the remedy that can be provided lawfully without disproportionate cost or significant inconvenience.
Where a claim is valid, Namorra will bear the return or collection costs that the law requires us to bear. We may reject a claim that is fraudulent, relates to fair wear and tear, results from misuse or accidental damage after delivery, concerns a fault disclosed before purchase, or is otherwise outside the rights available under the contract and applicable law.
6. No extended commercial warranty
Namorra does not provide an extended commercial warranty unless one is expressly stated for a particular product. Products remain covered by the statutory protections that apply to the sale, together with Namorra’s standard customer support. Statutory rights are not dependent on a separate warranty and are not reduced merely because a manufacturer’s or other voluntary guarantee has expired.
7. Inspection and approval
Returned items are inspected to confirm their identity, condition and eligibility. Where legally permitted, a refund is issued only after that inspection has been completed and the return has been approved. Inspection may result in a lawful deduction, an alternative statutory remedy, or refusal of an invalid claim.
For a statutory change-of-mind cancellation, we may withhold reimbursement only until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first. We will not use the inspection process to delay a refund beyond the period allowed by law.
8. Refund amount and timing
For an eligible statutory change-of-mind cancellation, we will refund the price paid and the cost of the least expensive standard delivery option offered for the order. If you selected a more expensive service, such as express delivery, the additional delivery premium is not refundable unless required by law.
Reimbursement will be made without undue delay and, for goods we have not offered to collect, no later than 14 days after the earlier of the day we receive the goods back or the day you provide evidence that they were sent back. Different timing may apply to other remedies, but we will always act within the period required by law.
Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund fee. After we issue a refund, the time taken for it to appear may depend on the payment provider or financial institution.
9. Exchanges and replacement items
We do not guarantee a direct exchange for a change-of-mind return. If an alternative item is wanted, we may ask you to return the original item and place a new order. Where goods are faulty or non-conforming, a replacement may be available as a statutory remedy where appropriate.
10. Contact
For a cancellation, return, refund or product issue, Please use our Contact Form.
For help with fit, delivery or your order, email support@namorra.com.
Last updated: 7 August 2026
Namorra respects your privacy. This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit namorra.com, place an order, create or use an account, contact us, exercise a right or otherwise interact with our online store.
For the purposes of UK data-protection law, Namorra is the controller of the personal information described in this policy. Namorra is based in Watford, United Kingdom.
1. Personal information we collect
The information collected depends on how you interact with the store. It may include:
Identity and contact information: your name, billing and delivery addresses, telephone number and other contact details you provide.
Order and transaction information: products viewed, selected or purchased, order value, discounts, delivery option, returns, refunds and transaction history.
Payment information: payment method, payment status, transaction identifiers and limited payment details made available by payment services. Full payment-card details are normally handled by the relevant payment service rather than stored by Namorra.
Account information: sign-in details, saved preferences, addresses and account activity where customer accounts are available.
Communications: information included in Contact Form submissions, support requests, reviews, survey responses or other messages.
Device and usage information: internet protocol address, browser and device type, operating system, language, time zone, cookie identifiers, pages viewed, referring pages, actions taken and approximate location derived from technical data.
Marketing and preference information: communication choices, consent records, shopping interests and interactions with promotional content where applicable.
Security and fraud-prevention information: account, device, payment, order and activity signals used to protect customers, transactions and the store.
Please do not provide sensitive personal information through the Contact Form unless it is necessary for your request and we have asked for it.
2. How we collect personal information
We collect personal information:
directly from you, including at checkout, through an account, through the Contact Form, or when you request a return or other support;
automatically when you use the website, including through cookies and similar technologies;
from Shopify and service providers that support payments, fraud prevention, website operation, analytics, customer communications, fulfilment and delivery;
from advertising, social-media or business partners where you interact with a Namorra promotion and the sharing is permitted; and
from public or lawful sources where reasonably necessary to prevent fraud, protect rights or comply with law.
3. How and why we use personal information
We use personal information only where we have a lawful basis. Depending on the activity, we may use it:
To perform a contract or take steps at your request: to operate checkout, process payment, accept and fulfil orders, arrange delivery, provide order information, manage accounts, process cancellations, returns and refunds, and provide customer support.
To comply with legal obligations: to maintain appropriate tax, accounting and transaction records, respond to lawful requests, provide statutory remedies, protect data rights and meet consumer-protection duties.
For legitimate interests: to secure the website and transactions, prevent and investigate fraud or misuse, improve store performance and customer experience, understand demand, administer claims, establish or defend legal rights, and operate Namorra efficiently. We use this basis only where those interests are not overridden by your rights and interests.
With consent: to send consent-based marketing, use non-essential cookies or similar technologies, or process information for another purpose where consent is the appropriate basis. You may withdraw consent at any time without affecting earlier lawful processing.
Where we need personal information to enter into or perform a contract and you do not provide it, we may be unable to process an order, deliver goods or respond fully to a request.
4. Orders, payments and fraud prevention
Order and payment information is used to authorise transactions, confirm availability, deliver purchases, handle support and provide returns or refunds. Payment services process payment details under their own privacy terms.
We use proportionate security and fraud-prevention checks. Automated indicators may support those checks, but Namorra does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless this is permitted by law and the required information and safeguards are provided.
5. Marketing
Where permitted, we may use contact and preference information to send news, offers or product information. You can stop promotional communications by using the unsubscribe option provided in the message or by contacting us. Service messages about an order, account, security matter or policy request are not marketing and may still be sent where necessary.
We do not use consent to marketing as a condition of purchasing goods. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Cookies and similar technologies
Cookies and similar technologies may be used to operate checkout, remember selections, secure the website, understand performance, personalise features and, where enabled, measure or tailor advertising.
Technologies that are strictly necessary to provide a service you request may operate without consent where the law permits. Non-essential technologies are used only with the choice required by applicable law. You can manage available choices through the cookie-preference controls on the website. Browser controls may also block or delete cookies, although doing so can affect store functionality.
7. How we disclose personal information
We disclose personal information only as reasonably necessary for the purposes described in this policy. Recipient categories may include:
Shopify: the ecommerce platform that hosts and supports the store, checkout and related services;
payment services: to authorise, process and protect transactions;
delivery and fulfilment services: to prepare, route, deliver and support orders and returns;
technology, security, communications and analytics services: to operate, protect, measure and support the website and customer service;
marketing and advertising services: where their involvement is permitted and any required choice has been obtained;
professional advisers and insurers: where reasonably necessary for legal, accounting, audit, risk or claims purposes;
public authorities, regulators, courts and law-enforcement bodies: where disclosure is required or permitted by law; and
parties to a business transaction: where Namorra or relevant assets are reorganised, financed, transferred, sold or acquired, subject to appropriate confidentiality and legal safeguards.
We may also disclose information at your direction or with your consent. We do not permit a service provider to use personal information for unrelated purposes merely because it processes information for Namorra.
8. Shopify
The store is hosted on Shopify. Shopify processes personal information to provide and improve its platform and may process information about your interactions with this and other Shopify stores. Shopify may act as a processor for Namorra and, for some platform functions, as a controller in its own right.
You can learn more in the Shopify Consumer Privacy Policy and, where available, use the Shopify Privacy Portal.
9. International transfers
Shopify and other service providers may process personal information outside the United Kingdom. Where UK law requires a transfer safeguard, we use or rely on an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK addendum to approved standard contractual clauses, or another lawful safeguard. Relevant providers may also apply technical and contractual protections.
You may ask for further information about applicable transfer safeguards, subject to lawful confidentiality restrictions. Please use our Contact Form.
10. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for related legal, accounting, fraud-prevention, dispute and enforcement needs.
Retention periods vary according to the type of information, the status of an order or account, legal limitation periods, record-keeping obligations, the likelihood of a dispute, security needs and whether the information can be safely deleted or anonymised. When information is no longer needed, we delete or anonymise it unless continued retention is required or permitted by law.
11. Security
We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure. Please use appropriate care when sending information and keep account credentials confidential.
If you believe an account or interaction with Namorra has been compromised, notify us promptly. Please use our Contact Form.
12. Your data-protection rights
Depending on the law that applies and the circumstances, you may have the right to:
request access to personal information held about you;
request correction of inaccurate or incomplete information;
request deletion of information;
request restriction of processing;
object to processing based on legitimate interests or to direct marketing;
receive certain information in a portable format or ask for it to be transferred;
withdraw consent where processing relies on consent; and
raise a concern with a data-protection authority.
These rights are not absolute. We may need to verify your identity and may retain or continue to process information where law permits or requires it. We will respond within the period required by applicable law.
To exercise a right, Please use our Contact Form.
13. Complaints
Please contact us first if you have a privacy concern so that we can try to resolve it. Please use our Contact Form.
You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk. If you live outside the United Kingdom, you may also have the right to contact the data-protection authority where you live.
14. Children
The store is intended for people able to enter into an online purchase directly or with the involvement of a parent or legal guardian. We do not knowingly seek to collect personal information from a child who cannot lawfully provide it. A parent or guardian who believes a child has provided personal information inappropriately may ask us to review and, where required, delete it. Please use our Contact Form.
15. Third-party websites
The website may link to services not controlled by Namorra. Their own privacy notices apply to their collection and use of personal information. A link does not make Namorra responsible for the privacy practices of an independent website.
16. Changes to this policy
We may update this policy to reflect changes in law, technology, the store or our handling of personal information. The revised version will be published here with an updated date. Where required, we will provide additional notice before a material new use begins.
17. Contact
For privacy questions, rights requests or complaints, Please use our Contact Form.
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